Mail and deliveries

While living in University accommodation, you can still receive deliveries and our reception staff are more than happy to sign for items on your behalf.

How do I structure my address for deliveries? 

When entering your delivery address, make sure you include your room number, block, hall name and the full hall address. This helps us identify who the package belongs to and contact you when it's ready for collection.

You’ll need to complete your address in the following format:

Name	Your name
Address line 1	Room number, block and hall name
Address line 2	Hall street address (e.g. 10 Downing Street)
City	Manchester
Postcode	Hall postcode (may vary by block)

How do I collect my post?

Letters will be put in your mailbox, but larger items will need to be collected from your hall's reception.

Once we've received your parcel, our team will process it. You'll receive an email when it is ready to collect. Please wait for this email before coming to collect your parcel, rather than relying on updates from the delivery company, as we need time to process deliveries once they arrive.  

Don't forget there are Amazon Lockers you can use (see below for more information).

When you collect your parcel, you'll need to:

• show the collection email to the reception staff;
• show your student ID so we can identify you;
• Sign for your parcel.

When you leave halls, you should arrange to redirect your mail as we’re unable to send items to you after you've moved out.

What can I get delivered?

We can accept and sign for most packages on your behalf; however, we can’t accept items that are:

• larger than 30cm depth x 30cm height x 40cm width;
• more than £150 in value;
• more than 11kg in weight;
• perishable food.

If you are expecting an item that falls into one of the categories above, please arrange for it to be delivered directly to you.

If we accidentally sign for an item with a value of more than £150, we cannot be held liable for any loss. In the event of a claim for loss or damage, the maximum compensation payable is £150.

If we accidentally sign for a parcel containing perishable food, it will be disposed of as soon as we become aware of its contents.

Outside of term time, mail will continue to be delivered to your mailbox. However, if you are expecting a parcel during these periods, please arrange for it to be delivered to an alternative address.

Amazon lockers

Some of our halls of residence have Amazon lockers where you can arrange to have a parcel delivered or leave one to be collected. You’ll need to be a resident at the hall where the locker is, as some are in key-controlled areas.

Hall locker names

• Dalton-Ellis Hall (halfpipe)
• Denmark Road (balmer)
• Hulme Hall (gulp)
• Uttley House (gum)
• Richmond Park (guffaw)
• Unsworth Park (ely)
• Whitworth Park (elbow)

You need to add the locker name for your hall to your Amazon address book, you can do this by:

1. typing 'www.amazon.co.uk/add****' into your browser followed by the name of the locker you want to add. For example, 'www.amazon.co.uk/addhay';
2. signing into your Amazon account;
3. once signed in, Amazon will automatically add the address to your account.

Now, when you want to use the Amazon locker, select ’dispatch/return to this address’ during the checkout or returns process. All items must be eligible for delivery to a locker.

To collect your parcel, you’ll need an email notification with your unique pick-up code. When you go to the locker, enter your code or scan the barcode and follow the instructions on the screen.

All parcels must be picked up within three business working days. If you’re not able to collect your parcel within this time, it'll be returned with a full refund.