How to report an issue
If you need to report a fault or issue with your University accommodation, you can submit these using our online system.
Crisis help
If you or someone you know is in a crisis, call:
- Emergency services on 999
- University Campu Support and Security on +44 (0)161 306 9966
- Speak to your reception if you're in leased halls (Denmark Road, Weston, Daisy Bank and Brook)
How to report building issues in your flat
All repairs and maintenance issues need to be reported using the building maintenance system. If you live in leased halls (Denmark Road, Brook Hall and Weston Hall) you should ask your hall reception how to report issues.
During weekends, bank holidays or University closure days, we operate a call-out system and emergencies need to be reported to your ResLife Team.
By reporting an issue, you give consent to University of Manchester staff or agents to enter your room to fix the problem. Make sure your room is safe for staff and agents to enter and don’t attempt any repairs yourself.
How to complete the online form
Once on the system, use the drop-down boxes and the text box to report your issue, giving us as much detail as you can to assist our maintenance team.
You’ll receive an email receipt, and your job will be filtered to the appropriate service. You can view and track your issues to see when your job has been filtered or completed.
If you aren’t satisfied with the repair, you can re-open the fault or report it again. Please be specific about why the job hasn’t been completed satisfactorily.
How long does it take to get an issue fixed?
Repairs are issued on a priority status from emergency through to non-urgent. Emergency repairs will be fixed within four hours.
You can track your job on the building maintenance system. If you're having any difficulties or experiencing a persistent maintenance issue, visit your hall reception and provide details of your recorded issues such as job numbers.
Unfortunately, some repairs can take longer to fix than we'd like, for example, roof repairs may require detailed examination and have health and safety implications around safe access. It may in this instance be appropriate to temporarily relocate you so you can keep enjoying your time in halls.
We’ve put some examples below of what type of priority your issue may fall under and how long the wait times are:
Emergency repairs
Emergencies require immediate responses and could potentially endanger your or others' health and safety, or affect building security.
These are normally carried out within four hours and could be:
- gas leaks;
- loss of electrical supply to a building;
- loss of heating to a building;
- major water leaks;
- fire or imminent risk of fire or explosion;
- the collapse of a structure;
- loss of all lift facilities;
- fire alarm system failure.
Urgent repairs
Urgent requests don’t present an immediate threat to the health and safety of people but still require a quick response. We would normally expect to carry out 80% of all work within one working day, and 100% within two and these could be:
- blocked drains;
- broken window (will initially be made safe);
- malfunctioning locks;
- loss of heating, hot water or lighting in a room;
- overflow running;
- running taps (not dripping);
- floor covering (trip hazard);
- emergency exits compromised;
- room security;
- stair lights out.
Non-urgent repairs
Non-urgent requests don’t present a threat to health and safety but do impact your living and still need to be fixed. We would normally expect to carry out 70% of all work within 5 working days and 100% of the work in 10 working days. Non-urgent requests could be:
- loss of electrical power at a single socket outlet;
- one light out (of many) in a room;
- one radiator not working;
- adjustment to door closures;
- dripping taps;
- window adjustment;
- plaster repairs.
Routine maintenance checks
Under the UUK code, we are required to carry out routine maintenance checks. If issues are identified during routine inspections, a building maintenance request will be submitted on your behalf. You don't need to be present during these checks.