How to report an issue
All repairs, maintenance and pest issues need to be reported using the buildings maintenance system relevant to your hall.
Crisis help
If you or someone you know is in a crisis, call:
- Emergency services on 999
- University Campus Support and Security on +44 (0)161 306 9966
- Speak to your reception if you're in leased halls (Brook Hall, Daisy Bank, Denmark Road, Park View, Rusholme Place, Salford Student Quarter, Weston Hall or Wilmslow Park)
If you live in leased halls (Brook Hall, Daisy Bank, Denmark Road, Park View, Manchester Gardens, Rusholme Place, Salford Student Quarter, Weston Hall or Wilmslow Park), you'll need to contact your local reception to find out how to report issues.
How to report issues on the Building Maintenance System
Log Your Request
- Log in to the building maintenance system and select the relevant options.
- On the next page, use the drop-down menus and text box to describe your issue. Please provide as much detail as possible (e.g., location, severity, symptoms) to help us resolve the issue quickly.
After Submission
- You’ll receive an email confirmation.
- Your job will be assigned to the appropriate team.
- You can check the status of your job in the system, including: when it’s been allocated and who it’s been assigned to.
Note: If assigned to an external contractor, the job will show as "complete" once logged. For updates, contact your domestic team.
If the Repair Is Unsatisfactory
- You can re-open the fault or report it again.
- Clearly explain why the job wasn’t resolved so we can address any remaining issues.
Maintenance Team Hours
- Operating hours: Weekdays, 8:00 AM – 3:30 PM.
- Requests submitted after 3:30 PM on Friday will be processed on Monday, unless it’s an emergency repair.
Emergencies
| Weekdays 8am – 6pm | Local reception |
| Weekdays 6pm – 8am and weekends | ResLife Advisor |
They will determine if a call-out is needed. Please also make sure you report the emergency issue on the Building Maintenance System as well.
Jobs requiring access to other accommodation
Some repairs cannot be resolved in the room where the fault occurs e.g. a leak into a bedroom below. In these instances, access to the relevant room may be obtained without permission to prevent delays, interruption to services or further damage.
Calling Cards
When you log a job on the building maintenance system, you give permission for the maintenance team and their contractors to access your room. When they attend your room, a calling card will be left informing you of the work status and if further work is required. Calling cards for general work will be left on the notice board in the kitchen.
How long does it take to get an issue fixed?
Repairs are issued on a priority status from emergency through to non-urgent. We aim to fix emergency repairs within four hours.
If you are having difficulties or experiencing a persistent maintenance issue, visit your local reception with the details of the recorded issue and the job number. Some repairs involve complex work, such as those requiring coordination between multiple teams, and may take longer to complete. In such cases, it may be necessary to temporarily relocate you so that you can continue to enjoy your time in accommodation.
Below are some examples of issues, what type of priority they fall under and how long the wait times are:
Emergencies require immediate responses and could potentially endanger your or others' health and safety, or affect building security.
These are normally carried out within four hours and could be:
- gas leaks;
- loss of electrical supply to a building;
- loss of heating to a building;
- major water leaks;
- fire or imminent risk of fire or explosion;
- the collapse of a structure;
- loss of all lift facilities;
- fire alarm system failure.
Urgent requests don’t present an immediate threat to the health and safety of people but still require a quick response. We would normally expect to carry out 80% of all work within one working day, and 100% within two and these could be:
- blocked drains;
- broken window (will initially be made safe);
- malfunctioning locks;
- loss of heating, hot water or lighting in a room;
- overflow running;
- running taps (not dripping);
- floor covering (trip hazard);
- emergency exits compromised;
- room security;
- stair lights out.
Non-urgent requests don’t present a threat to health and safety but do impact your living and still need to be fixed. We would normally expect to carry out 70% of all work within 5 working days and 100% of the work in 10 working days. Non-urgent requests could be:
- loss of electrical power at a single socket outlet;
- one light out (of many) in a room;
- one radiator not working;
- adjustment to door closures;
- dripping taps;
- window adjustment;
- plaster repairs.
Routine maintenance checks
Under the UUK code, we are required to carry out routine maintenance checks. If issues are identified during routine inspections, a building maintenance request will be submitted on your behalf. You don't need to be present during these checks.
Pest Control
The University has a proactive pest control regime with 8 visits undertaken by our nominated contractor throughout the year. The contractor also responds reactively to deal with issues that may arise from rodents, flying insects, birds, cockroaches and bed bugs. If you discover any pests please report them using the buildings maintenance system.
Students are advised to maintain good hygiene in all areas of the hall and can minimise attracting pests by disposing of waste and recycling regularly, keeping kitchen surfaces clean and free of food debris and dirty pots, storing foods appropriately, putting waste in external bin areas and not leaving litter around site.
Our nominated contractor will provide feedback on estates remedial repairs and or student behaviour when carrying out their visits.
Help us to keep your environment safe and pest free.
Heating
We have various types of heating systems in our accommodation including those you can control and centrally controlled systems. In centrally controlled buildings, the heating is generally switched on between 06:00 – 10:00am and 4:00pm – 11:30pm (times may vary by hall). When the preset temperatures are reached, the radiator will switch off, if the temperatures drop below the preset levels the heating system will re-start.